Build organizational capacity
Phase 1: Solo founder. Phase 2 (Month 3): Part-time operations assistant. Phase 3 (Month 6): First cleaning team member.
Part-time Operations Assistant: scheduling, supply management, client communication. 15-20 hrs/week, $18-22/hr.
Hire operations assistant before first cleaner
Operations support frees the founder to focus on sales and client relationships
Create a training manual before hiring
Documented processes ensure consistency as team grows
Revenue milestone that triggers first hire
Key skills and procedures for new hires
Evaluate Gusto, QuickBooks Payroll, etc.